True Connect Installation Process
Antenna & Modem Installation (Optional Accessory)
Locate light grey modem harness on the right side (22" Machine) or left side (30" Machine). Undo twist tie and feed connector through bushing nearby on rear panel. See fig 1
2. Pull enough harness through the bushing to connect to the modem ports. See fig 2
3. Install the antenna onto the modem. See fig 3
Plug in the ice maker. Validate Power light on the modem comes on
Record the Ice Maker Serial Number and True Note's Device ID (see fig 2)
Device ID is found underneath the QR code on the True Note
True will need this info to bind the two together for Remote Monitoring if they are not already
Record the full name of the install location location with complete addres and zip code. This is necessary for True Connect
Access Levels and Security
Check current access: look at the bottom-left of the screen for a gray box displaying 1, 2, or 3. Level 2 is required for most settings.
Log in to Service Mode (Level 2). If unit is not at Level 2 clearance do the following:
Press the Gear Icon on the main screen
Select the Lock Icon (1st icon on the menu)
Press the gray tab in the Login box
Enter code 0813 and press the Check Mark
How to create a New User Password:
If you need to lock the unit to prevent the customer from changing the settings, follow these steps:
Navigate to the Menu page and select the Lock Icon
Locate the fields for New Password and Confirm Password
Enter Mister Ice's chosen numerical code (7954) into both fields
Once saved, the touch pad will be locked. The end user will only be able to turn the unit On or Off from the main screen; all other settings will require this password to access
Date and Time Configuration
To ensure the machine's logs and schedules are accurate, follow these steps:
Access the Menu: from the home screen, press the Gear icon to enter the settings menu
Select Regional Settings: Press the Globe icon
Set Language: if necessary, change the language to your preferene
Configure Time: Select the Time Format (12 hr or 24 hr) and set the current Time
Configure Date: Select the Date Format and set current Date
Units of Measure: Change the unit of measure (e.g. Celcius vs Fahrenheit) if required for your location
Timed Alarm Settings (Filters and Cleaning)
From the main screen, press the Gear icon
Press the second Gear icon (the 4th icon in the list) to enter settings menu
To Disable Clean Reminders: select line 16, change the value to 0, and press the check mark. Then select line 17, change the value to 0, and press the check mark.
To Disable Filter Reminders: Select line 2, change the value to 0, and press the check mark. Then select line 23, change the value to 0, and press the check mark
Hard Water Adjustment
From the Menu page, press the Water Droplet Icon (6th icon).
Change the value to 2 (Factory default is 0)
Press the Check Mark to save
TOF (Time of Flight) Bin Level Setup
From the Menu page, press TOF
Press the drop-down arrow to select the application:
Ice Bin (Short or Tall): Use for standard bins. this monitors ice levels for the app but allows the physical bin switch to control the machine
Countertop or Hotel Dispenser: select this to allow the TOF sensor to automatically control the ice levels and machine shut-off
Custom Setup: refer to page 43 of the Service Manual
⚠️ Installation Notes: Drain line should be vented for proper operation of unit