True Ice Installation Guide

1. Plug in the ice maker. Validate Power light on the modem comes on

2. Record the Ice Maker Serial Number and True Note's Device ID (see fig 2)

3. Device ID is found underneath the QR code on the True Note

4. True will need this info to bind the two together for Remote Monitoring if they are not already

5. Record the full name of the install location location with complete addres and zip code. This is necessary for True Connect 

Access Levels and Security

• Check current access: look at the bottom-left of the screen for a gray box displaying 1, 2, or 3. Level 2 is required for most settings. 

• Log in to Service Mode (Level 2). If unit is not at Level 2 clearance do the following: 

  • • Press the Gear Icon on the main screen

    • Select the Lock Icon (1st icon on the menu)

    • Press the gray tab in the Login box

    • Enter code 0813 and press the Check Mark

How to create a New User Password:

If you need to lock the unit to prevent the customer from changing the settings, follow these steps:

1. Navigate to the Menu page and select the Lock Icon

2. Locate the fields for New Password and Confirm Password

3. Enter Mister Ice's chosen numerical code (7954) into both fields

4. Once saved, the touch pad will be locked. The end user will only be able to turn the unit On or Off from the main screen; all other settings will require this password to access

Date and Time Configuration

To ensure the machine's logs and schedules are accurate, follow these steps: 

1. Access the Menu: from the home screen, press the Gear icon to enter the settings menu

2. Select Regional Settings: Press the Globe icon

3. Set Language: if necessary, change the language to your preferene

4. Configure Time: Select the Time Format (12 hr or 24 hr) and set the current Time

5. Configure Date: Select the Date Format and set current Date

6. Units of Measure: Change the unit of measure (e.g. Celcius vs Fahrenheit) if required for your location

Timed Alarm Settings (Filters and Cleaning)

1. From the main screen, press the Gear icon

2. Press the second Gear icon (the 4th icon in the list) to enter settings menu

3. To Disable Clean Reminders: select line 16, change the value to 0, and press the check mark. Then select line 17, change the value to 0, and press the check mark.

4. To Disable Filter Reminders: Select line 2, change the value to 0, and press the check mark. Then select line 23, change the value to 0, and press the check mark 

Hard Water Adjustment 

1. From the Menu page, press the Water Droplet Icon (6th icon). 

2. Change the value to 2 (Factory default is 0)

3. Press the Check Mark to save

TOF (Time of Flight) Bin Level Setup

1. From the Menu page, press TOF

2. Press the drop-down arrow to select the application: 

   • Ice Bin (Short or Tall): Use for standard bins. this monitors ice levels for the app but allows the physical bin switch to control the machine

   • Countertop or Hotel Dispenser: select this to allow the TOF sensor to automatically control the ice levels and machine shut-off

   • Custom Setup: refer to page 43 of the Service Manual

⚠️ Installation Notes: Drain line should be vented for proper operation of unit